Fwd: Field Technician - Detroit, MI

If you have a moment, I'd appreciate your help. You have received this email because we either believe your skill sets are a close match to the job description below or because you have been identified as someone who is very knowledgeable of the industry and might know other people who would be interested in the job. So please take a look at the job description below and forward this job on to anyone you think would be interested in the position, or if you believe your skill sets are a good match for the job please send us your resume in word format.

 

RCM is currently recruiting for a Client warranty field technician in your area.

This is an open-ended contract opportunity to work as a consultant to repair desktops, laptops, and printers. The Candidate will perform desktop computer "Break/Fix" support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. This is a great opportunity for the right individual.

The troubleshooting has already occurred through the Client help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement.

Your job will be to pick up the hardware and take it to the client site (home, home-based business or small business), swap the part(s) out and return the warranty part(s) to Client.

This contract pays $27.00 per ticket within 50 miles and $35.00 per ticket from 51-75 miles, and you will be assigned an average of 4-8 tickets a day. The mileage is included in the price per ticket.

 

Position Overview:

Duties and Responsibilities:

·         Provides quality customer service and support for designated equipment.

·         Escalates problems to appropriate next level of support when necessary.

·         Monitors assigned service calls to ensure timely completion.

·         Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.

·         Completes all administrative duties correctly and promptly

·         Meets or exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction.)

·         Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.

·         Ensures that quality and service level goals are achieved in a timely manner. 

 

Requirements:

·         At least 2/3 years hands on experience working on hardware repairs and/or upgrades on pc's, laptops and printers.

·         A+ certification, Associate's Degree in Electronics, formal PC hardware service courses, or similar military related training can replace a year of hands on experience.

·         Must be comfortable swapping out motherboards (Desktop experience necessary, laptop experience desired)

·         Must have experience diagnosing/troubleshooting hardware issues on pc, laptops, and printers.

·         Proficiency in desktop support of Clients' individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP

·         Basic understanding of TCP/IP networking, hubs and switches

·         Support of computer networks, as directed by a Level II or III Engineer/Technician

·         A+ certification is preferred

·         Client Certification is a plus ( If you do not have one we will pay for you to get Client certified)

·         Must enjoy driving, you will be driving from location to location

·         Must have your own tools for repairing computers that include anti-static protection and DC volt-meter

·         Must have your own reliable transportation and valid driver's license

·         Ability to locate addresses in your immediate area

·         Must dress business casual for the position. No jeans or tennis shoes.

·         Must be well organized

 

If you or anyone you may know are interested please forward your resume to dallas.temp@rcmt.com

, even if we have spoken recently about a different position. If you do respond via e-mail please include your resume and a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP.

 

This email has been sent on behalf of RCM Technologies, Inc in Dallas, TX. So if you have questions please contact the Dallas office.

Thank you,
RCM Technologies
.........................

Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to us. I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.

If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.

Thanks again.
..............................

If you no longer wish to receive these notices please reply back and let us know you want to be removed and we will do so. 

If you are interested in this position, please click here.

If you would like to unsubscribe, please click here.